FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new swim gear arrives safely and promptly before your next session:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) to ensure every item is thoroughly inspected and securely packaged before leaving our facility. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your swim supplies ship, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, item selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & HYGIENE POLICY

Q: What is your return policy? A: We want you to be completely satisfied with your gear! If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund. For health and safety reasons, swim accessories (like earplugs, nose clips, and swimwear) must be completely unused, unworn, and in their original factory-sealed packaging.

Q: My order arrived damaged or defective. What should I do? A: We hold our products to the highest standards, but mishaps can occasionally happen during transit. Please do not worry, your purchase is fully covered. Take a quick photo of the defective item and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE GUIDELINES

Q: How do I prevent my swim goggles from fogging up? A: Our goggles come with a premium anti-fog coating on the inside of the lenses. To preserve this coating, never touch or wipe the inside of the lenses with your fingers or a cloth. After use, gently rinse the goggles with cool, fresh water and let them air dry completely.

Q: How should I care for my Koralune swim supplies to make them last longer? A: Chlorine, salt water, and sunscreens can degrade materials over time. We highly recommend rinsing all your gear (caps, goggles, fins, paddles) with clean, fresh water immediately after every use. Allow them to air dry completely in a shaded area away from direct sunlight and heat before storing them away.